I had a 3-hour lunch with a friend the other day. It’s not
that we ordered a lot of food, nor that the service was especially slow. We
don’t even know each other that well. But we talked on and on. We do have
things in common. We work in the same field, for example. But more importantly,
and what kept us talking for hours, was the fact that we’ve both had the
experience of working for bully bosses.
I’ve had my share of difficult bosses. I don’t mean
demanding bosses; I’ve had a few of those, too, but they are not the problem. Bully
bosses are more than demanding. They are unfair, unreasonable, and often
unpredictable. They might be very smart and good at thinking on their feet, but they
lack empathy and emotional maturity. They are poor managers and can be manipulative,
Machiavellian, and represent the penultimate Mean Girl (or Mean Guy).
Undeterred egos and ambition are also common characteristics, as is an overdeveloped sense of superiority.
Judging by the amount of literature devoted to dealing with
bully bosses, the stories my lunch mate and I exchanged with each other are
hardly unique. An article
in Forbes Women Magazine puts it this way:
“The simple truth is that bully or
tyrant bosses can be found in abundance. Unfortunately, the majority can't
legally be institutionalized. Many should not be bosses.”
Seen from the outside, bully bosses can be a fascinating
study in contrasts. I had a bully boss who could be remarkably articulate and
astute, and come off as quite caring in some instances. Or she could be
verbally abusive, throw tantrums, and contradict herself in ways that left
staff, and the occasional important visitor, quite dumbfounded. Being in the
line of fire of these displays was not only disconcerting, and at times
humiliating, but also incredibly destabilizing for the whole organization. It
instilled fear and avoidance even among the most senior and well-respected
members of management. It also discouraged frank discussion and exchange.
For people who are not in a position to just tell the boss
to “take this job and shove it” or more simply say, “you need help” and quietly
walk away, dealing with bully behavior can take a huge toll on their physical
and mental health. Because we don’t live in the scripted world of clever TV
shows or William Wilder films, most of us can’t come up with the snappy retort
or cool response that would help us glide over bully remarks with wit and
agility. Instead, we do things like
babble, go silent, or say things we later regret. And in some ways, this is the
most insidious part about bully bosses – how they push us beyond the boundaries
of normal professional behavior into darker areas of avoidance, deceit,
self-doubt, and other such things that don’t do anyone any good.
Because the problem is so rampant, there’s no shortage of
advice in the press and online on how to deal with the bully boss. This may
help survive the onslaught, but it doesn’t really resolve the issue. The best
solution is to get out from under a tyrannical supervisor either by quitting,
transferring to a new reporting line, or having the person in question leave or
move to a different position. Sometimes, horrible bosses do get their due; they
get fired, demoted, or as happened to one over-the-top-boss for whom I worked,
publicly embarrassed in a major media story. Occasionally, they get promoted
away or hired by unsuspecting new employers.
One positive side effect of working for a bully is that it
can build solidarity among those on the receiving end of the unreasonable
behavior. I still get together with a group of colleagues that bonded nearly 20
years ago in such circumstances. And over the years, I have forged far closer connections with colleagues in the face of subsequent bully bosses than I would have otherwise.
But even in the best-case scenarios, the imprints of abuse from
bully bosses run deep. Recovery takes time. It takes a measure of realignment, a
move to a saner working environment, and the occasional long lunch.